Support
We answer within 2 working days
Email support
Getting started
What does SnapBot do?
You photograph clothes, SnapBot writes the listing for you: title, description, brand, size, colour, material, category and a price based on similar items that sold. It saves the listing as a draft in your own Vinted account. You check it and post it yourself.
Is SnapBot made by Vinted?
No. SnapBot is an independent tool. It is not affiliated with, authorised by or endorsed by Vinted. It works with your own Vinted account, in your own session, on your phone.
How do I connect my Vinted account?
Open SnapBot, tap Connect your Vinted, and log in to Vinted inside the app the way you normally do. Your Vinted login stays on your phone. SnapBot never sees or stores your Vinted password.
I log in to Vinted with Google or Facebook and it does not work
Google and Facebook block logins inside other apps. Set a password on your Vinted account once (Vinted → Forgot password, using your account email), then log in to SnapBot with your email and that password.
Listings and drafts
Where do my listings go?
Into your Vinted drafts. Nothing goes live until you post it from Vinted. Open Vinted → your profile → Drafts.
The brand, size or category is wrong
Tap the field on the listing and pick the right one before saving. Clear photos of the brand label and the size label give the best results.
Can I list a whole pile of clothes at once?
Yes. Add all your photos in any order. SnapBot groups them into items, writes each listing, and shows you a list to check before anything is saved.
Credits, subscriptions and refunds
How do credits work?
Writing one listing uses 1 credit. A Studio photo uses 2. New accounts get free listings to try SnapBot. Your plan and credit balance are shown under Me.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google. On iPhone: Settings → your name → Subscriptions → SnapBot → Cancel. On Android: Google Play → profile → Payments & subscriptions → Subscriptions → SnapBot → Cancel. Cancel at least 24 hours before the renewal date, including during a free trial.
I paid but nothing unlocked
In SnapBot go to Me → Restore purchases. If that does not fix it, email us with the date of the purchase.
How do I get a refund?
Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com. Refunds for Google Play purchases are handled by Google in Play → Payments & subscriptions → Budget & history.
Your account and data
How do I delete my account?
In SnapBot: Me → Delete account. Or use the account deletion page. This deletes your SnapBot account, credits and history. Your Vinted account and your Vinted listings are not touched.
What happens to my photos?
Photos are sent to our servers only to write your listings, then deleted. Photos for a batch are deleted when the batch is done and never kept longer than 24 hours. Details are in the privacy policy.